Refund & Replacement Policy

1. 25-Day Replacement Guarantee

All products purchased from Aitols come with a 25-day replacement guarantee. If your account or license stops working within 25 days of purchase, we will provide a free replacement immediately.

2. What's Covered Under Replacement

• Account stops working or becomes inaccessible
• License becomes invalid or deactivated
• Features stop working as described
• Account gets banned or restricted for no reason from your side
• Delivery not received within 30 minutes of payment

3. What's NOT Covered

• Account banned due to misuse or violation of platform's Terms of Service by the customer
• Sharing account credentials with multiple devices (unless specified)
• Password changed by the customer
• Issues arising after the 25-day warranty period
• Customer changed their mind after receiving the product

4. Refund Policy

Cash refunds are generally not provided as our products are digital goods delivered instantly. However, in exceptional cases where we are unable to provide a replacement, we may issue a refund at our discretion. Contact us via WhatsApp to discuss your case.

5. How to Request Replacement

• Contact us on WhatsApp at +923060001640
• Provide your order details and proof of purchase
• Describe the issue clearly with screenshots if possible
• Our team will verify and replace within 24 hours

6. Payment Terms

Payment must be made before delivery. We accept Easypaisa, JazzCash, and direct bank transfer. Once payment is confirmed, the product is delivered via WhatsApp within 5 minutes.

7. Contact Us

For any questions about this policy or to submit a replacement request, please contact us:

• WhatsApp: +923060001640
• Email: support@aitols.shop